Contact Us

We offer standard shipping (5-7 business days) and express shipping (2-3 business days) to all EU countries. For international orders outside the EU, delivery times may vary. All orders over €100 qualify for free standard shipping.

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and with all tags attached. Please note that customized items cannot be returned unless they arrive damaged or defective.

Most of our jute products should be spot cleaned only. For light stains, use a damp cloth with mild soap and gently dab the affected area. Avoid machine washing or submerging in water. For specific care instructions, please refer to the product tags or contact our customer service team.

Yes, we offer wholesale options for retailers interested in carrying our products. Please contact our wholesale team at wholesale@ecofy.com with details about your business, and we'll provide you with our catalog and pricing information.

Yes, we offer custom designs for bulk orders. Whether you need corporate gifts, event merchandise, or branded products, our design team can work with you to create unique pieces. Minimum order quantities apply. Please contact us at custom@ecofy.com to discuss your requirements.